Your satisfaction matters to us. If there is a problem with your order — an item is missing, incorrect, or the food quality does not meet our standards — please contact us the same day you receive your order, ideally within 2 hours, at +1 647-355-3335 or order@canadiancrust.com.

At our discretion, we will remake the affected item, provide a partial or full refund to your original payment method, or issue store credit toward a future order.

We are not able to offer refunds for change-of-mind cancellations once your order has entered preparation — see the Cancellation Policy below.

You may cancel an order free of charge by calling +1 647-355-3335 before we begin preparing it. Once preparation has started, we may not be able to cancel the order, as the food and ingredients have already been committed.

If you ordered through a third-party delivery platform (DoorDash, Uber Eats, SkipTheDishes), cancellations and refunds for that order are handled directly through that platform's app or customer support, per their own policies.

We prepare and deliver fresh hot food for local delivery only — we do not ship products. Our typical delivery area is approximately 8 km from our location, with an average delivery time of around 30 min, depending on order volume, distance, and weather.

Delivery can be arranged directly with us by phone, or through our third-party delivery partners (DoorDash, Uber Eats, SkipTheDishes). Delivery fees, minimum order amounts, and delivery windows vary by platform and are shown at checkout on that platform.

Pickup is always available at our location during business hours, with no delivery fee.